Privacy policy

Privacy statement

Our company is concerned about your personal data and the relationship we have with our customers, prospects and partners. Our aim is to process your personal data transparently. This statement deals with your rights and obligations under the law. Please read what follows carefully.

  1. Data controller

The controller of personal data is: advensys s.a., whose registered office is situated at the following address: Avenue Arnaud Fraiteur 15-23 A54, 1050 Brussels.

Our company is registered with the Crossroads Bank for Enterprises under number BE 0869 703 869

The representative of the data controller is Mr Jan-Charles Van Hall, in his capacity of managing director. The contact e-mail address for anything to do with your personal data is: [email protected].

  1. The data used that relates to you

In order to identify you, contact you and provide you with an efficient service, we collect information directly from you, such as your e-mail address, telephone/mobile number, first name, job title, gender and language.

We also use public data or data gathered from third parties and which potentially relate to you. This data may be public information, for example data relating to the directors of a company. You may also have made certain details public yourself (e.g. on social networks, etc.). Our company may also have the occasion to purchase data from other companies. These companies are responsible for the legitimate gathering of the information that they supply. This data is used for direct marketing purposes or to check the accuracy of the information we have in our possession.

We process your data mainly for the purpose of contract implementation, direct marketing, to be able to proceed with your orders, deliveries and invoicing, to improve our products, to draw up overall statistics about visits to the various sections of our websites ( by online users and generally for the purpose of communication between you and us.

Personal data is recorded in our CRM (Customer Relationship Management), our ERP (Enterprise Resource Planning) and our CMS (Content Management System).

Only those members of staff authorised to work on the purposes stated above and to carry out computer maintenance works will have access to your personal data. This is in addition to the members of staff working for the parties associated contractually with advensys and acting on its behalf.

  1. Time period for data storage

We keep your data for the time required to carry out the purposes stated above.

Rather than delete your personal data, we may render it anonymous in such a way that no identification is possible from it.

  1. Legal basis

Our company has to function as a business. The European regulations on personal data mention “legitimate interest”. As a commercial enterprise, a certain number of legitimate interests form the basis of the processing that we carry out. We aim to monitor the quality of our services while respecting the balance between the impact that this processing may have on privacy and the legitimate interests of any company.

Having said that, if you object to certain forms of processing, you can contact us. You may also exercise the rights offered to you by the regulations relating to the processing of personal data.

In the same way, when a contract is entered into or when pre-contractual measures are being taken, we are required to process the personal details of a customer contact or of a supplier in order for the contract to be executed. As a consequence, the legal basis for the processing becomes the contract.

  1. Our subcontractors and suppliers

To enable us to carry out a certain number of operations, we call on:

  • either suppliers
  • or subcontractors


We make every effort to use the services of partners and suppliers who are dependable and who offer a sufficiently high level of security to be able to safeguard our data and the data of our customers.

Our suppliers and subcontractors are only required to process your data to the extent needed for your order to be processed and/or for the purposes stated above to be carried out.

  1. Transfer to third parties

Your personal details will not be passed on to third parties unless those parties are linked contractually to advensys or are acting at the request of or as subcontractors to advensys. Their access is restricted to the data they require to carry out their task. advensys always demands of its subcontractors the organisational and technical protective measures required in relation to personal data, as well as to guarantees the strict confidentiality of that data.
advensys cannot be held liable for the use that third parties make of your data.

  1. Your customer rights and how to exercise them

You may ask at any time to view the personal data that we hold about you and also to have it transferred so that it can be used for other services. In the same way, you can also ask us to delete (provided there is no legal obligation for us to keep it) or amend any data that may be incorrect. You also have the right to object to your data being processed or to ask for the processing to be limited in certain measures provided for in the GDPR.

If you have any questions or comments about the processing of your data, you can contact the data controller at our company by sending an e-mail to [email protected]. We will make very effort to take the necessary action as quickly as possible.

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